At Luntra (accessible from Luntra.co.in), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Luntra and how we use it.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
When you visit our site or make a purchase, we may collect the following information:
Personal Information: Name, Phone Number, Email Address, Shipping Address, and Billing Address.
Payment Information: We do not store your credit/debit card details. All payment transactions are processed through secure third-party payment gateways (like Razorpay, PhonePe, Paytm, etc.).
Technical Information: IP address, browser type, time zone setting, and operating system (collected automatically via Cookies to improve site performance).
2. How We Use Your Information
We use the information we collect in various ways, including to:
Process and deliver your orders efficiently.
Send you order confirmations, shipping updates, and invoices.
Communicate with you regarding customer service inquiries.
Send you emails about new store products, offers, and updates (only if you have opted in).
Detect and prevent fraud.
3. Sharing Your Information
We value your trust and do not sell, trade, or rent your personal information to others. We only share data with trusted third parties necessary for business operations:
Logistics Partners: To deliver your package (e.g., Delhivery, Blue Dart, Xpressbees).
Payment Gateways: To process secure payments.
Service Providers: For sending SMS/Email notifications (e.g., WhatsApp Business API).
4. Cookies
Luntra.co.in uses “cookies” to enhance your experience. These cookies store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
5. Data Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website is scanned regularly for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
6. Third-Party Links
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Ask for your information to be corrected or updated.
Request that we delete your personal data (subject to legal record-keeping requirements).
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Email: Support@luntra.co.in
Phone/WhatsApp: +91 73773 94352
Postal Address: Luntra 4th Floor, Tirupati 2, Saivatika Ankleshwar, Gujarat – 393001 India
